No, we operate a fully secure cashless service. Our terms and conditions require all payments to be made electronically and securely so that they are fully traceable and accountable. By agreeing to our terms of service you agree that all future bookings with any gardener from our platform are made securely online and via the grabagardener.com platform.
All online payments are held securely by us until 24 hours after the work is completed, to give you the opportunity to let us know if you have any issues. It is only at this stage that monies are released to the gardener.
The gardeners will not accept any cash payments and offering to pay cash is a breach of our terms and conditions.
We do not accept cash as there is no guarantee over the work carried out or about how much was paid on the day which is a security issue. Any cash that is paid to a gardener will mean we cannot help to resolve any issues that may arise as you will be transacting off the platform and no longer covered by our terms of service and guarantee.
If a gardener requests cash please contact the office right away, gardeners are told during onboarding that we only operate via secure online payment and therefore all payments must be made securely online or over the phone so that you can have a confirmed receipt for the work.