If the grass is over 12 inches long and the gardener is required to first strim and clear the area because a lawnmower cannot be used, this would qualify as a garden clearance job and not garden maintenance.
We have to quote for garden clearance jobs as they are time-consuming and we would want to complete the whole job, not leave it unfinished. In most cases, we will recommend an absolute minimum of 4 hours, if you book less time than this without contacting the office first then once the gardener is on site, they will have to quote for the job and we will let you know the additional amount payable.
If you would like the gardener to carry out the work on the day, we will require you to make the additional payment over the phone or via the site. If you do not want to go ahead with the work at the quoted price, we will refund you the order amount and deduct £20 to cover the gardener's travel and time. If you would like guidance before booking, please send pictures to firstname.lastname@example.org and we can further advise you.